Frequently Asked Questions About Our Home Care Services
Getting Started with Zedvest Home Care
Starting care is simple. Contact us to schedule a free consultation where we’ll discuss your needs, answer questions, and create a personalized care plan. We can begin services shortly after the care plan is approved.
We understand each client’s needs are unique. While we recommend a minimum of 4 hours per visit for optimal care delivery, we’re flexible and can discuss arrangements that best suit your situation.
We provide care throughout Indianapolis and surrounding areas. Our service area includes [specific neighborhoods and nearby communities]. Contact us to confirm if we serve your specific location.
All our caregivers undergo:
+ Comprehensive background checks
+ Professional reference verification
+ Drug screening
+ Extensive initial training
+ Ongoing education and skill assessments
Your comfort is our priority. If you’re not completely satisfied with your caregiver, we’ll work with you to find a better match at no additional cost.
Our services include:
+ Companion Care: social engagement, light housekeeping, meal preparation, and errand assistance
+ Personal Care: help with bathing, dressing, grooming, and mobility
+ Respite Care: temporary relief for family caregivers, Medication reminders, Transportation to appointments, Light housekeeping and meal preparation
Yes, our caregivers can provide transportation using either their vehicle or the client’s vehicle, based on preference. All caregivers who provide transportation are insured and have clean driving records.
Yes, we understand that needs can change. We require 24 hours’ notice for schedule changes when possible, but we’ll always try to accommodate urgent requests.
Yes, we offer round-the-clock care through coordinated shifts of caregivers. We can provide care for as little as 4 hours up to 24/7 continuous care.
Some long-term care insurance policies cover our services. We can help you understand your policy’s coverage and work directly with your insurance provider for billing.
We accept multiple payment methods including credit cards, checks, and electronic transfers. Services are typically billed weekly, and we can provide detailed statements for insurance or tax purposes.
We maintain a robust backup system. If your regular caregiver is unavailable, we’ll arrange for a qualified replacement to ensure continuity of care.
All caregivers are trained in emergency procedures and have access to 24/7 support from our management team. We maintain detailed emergency protocols and will coordinate with family members and emergency services as needed.
We conduct:
+ Regular supervisory visits
+ Client satisfaction surveys
+ Ongoing caregiver performance evaluations
+ Care plan reviews and updates
+ Regular communication with families
Absolutely! We encourage family involvement in care planning and welcome regular feedback and communication to ensure we’re meeting both client and family need
Contact us at +1 (443) 481 2691 or email info@zedvestcare.com We’re here to help you make the best decision for your family’s care needs.
